The purpose of this Privacy Policy (“Policy”) is to describe how Waste Management Enterprises, LLC and Waste Integrated Solution Experts SW, LLC DBA Waste Integrated Solution Experts (“WISE”) and its affiliates (collectively referred to as “WISE”, “Waste Integrated Solution Experts ,” “we,” “us,” or “our”) collects, uses and shares personal data collected in the context of our websites, business contacts, suppliers, current and prospective customers who use WISE services or products or users affected by our services (together referred to as “you” or “your”). To the extent that these rights apply in your jurisdiction, this Notice also explains your ability to edit, update, correct, or delete your personal data and the security procedures that we have implemented to protect personal data.
California Residents: If you are a California resident, please refer to the Additional Information for California Residents section below for important information about the categories of personal information we collect and disclose, as well as your rights under California privacy laws, including your right to submit a “Do Not Sell My Info” request (i.e., to opt of the sale of your personal information by us) by submitting a written request to dataprotectionunit@wisexpert.com.
• How you can Contact us for more support about our cookies policy and data protection at dataprotectionunit@wisexpert.com.
Important information about WISE
WISE is the responsible entity for your personal data that originally collects information from or about you.
You can find out more about WISE at https://wisexpert.com/aboutus or by contacting us using the information in the Contact Us section.
When we collect personal data, the types of personal data we collect and the purposes for which personal data is collected
In this section, you can find out more about:
When we collect personal data
We may collect personal data about you if you:
The types of personal data we collect and how we use personal data
Personal data collected from Website Users is used to personalize your experience of our websites. We may use such information in the aggregate to understand how you use our services and the resources provided on our websites. We may also use the feedback you provide to improve our services.
You may use our websites as an unregistered user without (directly) providing any personal data. In this case, WISE collects the following metadata that result from your usage of our websites: referral page, date and time of access, type of web browser, IP address, geographic location as determined by your IP address, operating system and interface, language and version of browser software, and session information (such as download errors and page response times).
Your IP address will be used to enable your access to our websites. The metadata will be used to improve the quality and services of our websites by analyzing the usage behavior of Website Users.
If you commence direct communications via our websites’ enquiry form, by telephone or writing to us, the nature of the enquiry (e.g., as tick box selection from service type/careers/other options) and your message will also be collected and processed to respond to it and improve our services.
If you are a registered Website User or choose to register on a WISE website, we will process the data referred to in (a) above, and you may be asked to provide the following personal data: first and last name, work phone number, company name, email address, personal telephone number, WISE Customer No. or Ship to ID, postal address, and primary usage.
WISE will process such personal data in order to provide you with the services for registered Website Users, verify the legitimacy of your account, avoid fraudulent accounts being opened, provide you with our products, customer support, compliance trainings, business communications solutions (e.g., answering services, appointment reminders, follow-up services, virtual receptionists), contact form, marketing materials as selected by you, inform you about system issues, comply with legal obligations, and defend, establish and exercise legal claims.
If you purchase products from WISE, either via a WISE website or offline, you may be asked to provide the following personal data about you, your representative, and/or your contact person: first and last name, suffix, credentials, work phone number, personal phone number, fax number, email address, job title, mailing address, tax identification number, credit card information, ACH/eCheck payment information, billing address, types and amount of products ordered, reseller/promo code, auto-delivery selection, marketing preferences, and job information. WISE will use such personal data to process your order; deliver the products or services ordered; provide customer care services; provide marketing materials you selected; provide you with WISE updates and/or newsletters; maintain our client relationship management systems; detect, investigate, report and seek to prevent fraud and anti-money laundering, including know-your-customer checks, AML screening and other identity checks; comply with other legal obligations; defend, establish and exercise legal claims. We may also need to conduct credit and fraud checks on business customers and certain directors and officers of your business.
When providing certain services to a Customer to which you are related to (e.g., if you are an employee, a contractor, an apprentice, a trainee, a patient, etc., of our Customer), WISE may have to process the following personal data about you (as applicable, depending on the specific service provided): identification data, contact data, and professional data. Most of the personal data is obtained from our Customers.
We process such personal data in the context of the provision of services to a Customer. Please note that in such situations, our Customer is the controller of your personal data and you should refer to the Customer’s privacy notice to understand how your personal data is handled.
Business Partners, Service Providers & Affiliates
If you work with us as a Business Partner or a service provider, we will collect personal data from you, your representative, and/or your contact person such as your full name, job title, email address, and phone number.
Most of the personal data is obtained directly from you. In addition, we will collect personal data from other sources such as credit reference agencies (e.g., Dun & Bradstreet Credit) who compile information from numerous sources, including publicly available information.
We use this information for the following reasons: to review/assess your suitability as a Business Partner or service provider; to comply with our legal obligations; to detect, investigate, report, and seek to prevent fraud (i.e., through know-your-customer checks); Anti-Money Laundering (AML) screening; and other identity checks. To meet our obligations under any contracts we have with you, we may also need to conduct credit and fraud checks on your business and certain officers or directors of your business.
Legal basis for the processing of personal data (if applicable)
We will only collect, use, and share your personal data when we have an appropriate legal basis. We carry out the processing of your personal data on the following legal bases:
In most cases, the provision of your personal data is not required by a statutory or contractual obligation. However, where applicable, the provision of your personal data will be necessary to enter into a contract with WISE or to receive our services and products as requested by you. In such situations, not providing your personal data may likely result in disadvantages for you, e.g., you may not be able to use the full functionalities of our websites or receive the products and services requested by you. However, unless otherwise specified, not providing your personal data will not result in legal consequences for you.
If you would like to find out more about the legal basis for which we process personal data, please contact us at dataprotectionunit@Wisexpert.com
Direct marketing and how you can manage your marketing preferences
How we use personal data to keep you up to date with our products and services
We may use your personal data to inform you about our products or services that we believe will be of interest to you and/or to provide you with our newsletter. We may contact you by email, post, or telephone, or through other communication channels. In all cases, we will respect your preferences for how you would like us to manage marketing activity with you.
We will obtain your consent prior to sending you marketing materials unless such consent is not required under applicable law.
How you can manage your marketing preferences
To protect privacy rights and to ensure you have control over how we manage marketing with you:
How we share information within WISE and with our service providers, regulators and other third parties
We share your personal data in the manner and for the purposes described below:
Your personal data may be shared between different WISE entities. We make such transfers of data where it is necessary to provide you with our services or to manage our business. For example, we transfer your data to Waste Management . in the US to operate our websites.
Your personal data may be shared with law enforcement agencies, governmental authorities, or other public authorities (or entities appointed by them) where required under applicable laws.
WISE engages external service providers such as legal services, website service providers, marketing service providers, IT support service providers, fulfillment providers, delivery service providers, email administrators, payment processors, and customer service providers. When providing such services, the external service providers have access to and process your personal data on our behalf.
Those external service providers are contractually required to implement and apply security safeguards to ensure the privacy and security of your personal data. These third parties have agreed to confidentiality restrictions and to use any personal data we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us, except where they are required by law to use the personal data for other purposes. In the event of a corporate merger and acquisition, your personal data will be transferred to the third parties involved in the merger and acquisition in accordance with applicable law.
WISE websites use cookies. Generally, we use cookies to understand how our services are used, track bugs and errors, improve our services, verify account credentials, allow logins, track sessions, prevent fraud, and protect our Services. Additionally, we also use cookies for targeted marketing and advertising, to personalize content and for analytics purposes. For further information please view our Cookie Policy or contact dataprotectionunit@wisexpert.com.
Our websites contain links to websites operated and maintained by third parties over which WISE has no control. Any information you provide to third-party websites will be governed under the terms of each website’s privacy policy, and we encourage you to investigate and ask questions before disclosing any information to the operators of third-party websites. We have no responsibility or liability whatsoever for the content, actions, or policies of third-party websites.
The inclusion of third-party websites on our site in no way constitutes an endorsement of such websites’ content, actions, or policies.
How we store and protect personal data?
Your personal data will be retained for as long as it is required for the purposes for which the data was collected, e.g., as necessary to provide you with the services and products requested.
We retain your contact details and interests in our products or services for a longer period of time if you have agreed to receive Stericycle marketing materials. We also retain your personal data if needed to establish, exercise, or defend a legal claim, only on a need-to-know basis.
How long does WISE keep your personal data?
Your personal data will be retained for as long as it is required for the purposes for which the data was collected, e.g., as necessary to provide you with the services and products requested.
We retain your contact details and interests in our products or services for a longer period of time if you have agreed to receive WISE marketing materials. We also retain your personal data if needed to establish, exercise, or defend a legal claim, only on a need-to-know basis.
Personal Data Security
As technology continues to develop, we are committed to using our technological resources to provide privacy protection services that keep our customers and users confident about the security of their personal data. However, WISE is not responsible for any harm that you or any other person may suffer as a result of breach of confidentiality caused by your use of the Internet.
We have adopted appropriate data collection, storage, and processing practices, as well as technical, organizational, and security measures designed to protect against unauthorized access, alteration, disclosure, or destruction of the personal data that you share with us. For example, such measures include the following:
As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect user IDs and passwords, please take appropriate measures to protect this information.
WISE reserves the right to change this Notice at any time. Any changes to this Notice will be effective immediately when posting the latest version on our websites.
The primary points of contact for all issues arising from this Notice can be contacted in the following way:
If you have any questions, concerns or complaints regarding our compliance with this Notice, the information we hold about you or if you wish to exercise your rights, we encourage you to first contact dataprotectionunit@wisexpert.com.
We will investigate and attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and, in any event, within the timescales provided by data protection laws. You can also review our “Data Protection Policy”.
Last updated: January 1, 2023
Additional Information for California Residents
In this section, we provide additional information to California residents about how we handle their personal information, as required under California privacy laws including the California Consumer Privacy Act (“CCPA”). This section does not address or apply to our handling of any of the following:
While our collection, use, and disclosure of personal information varies based upon our relationship and interactions with you. In this section we describe, generally, how we have collected and disclosed personal information about consumers in the prior 12 months (from the Last Updated data above). As further described in the WHEN WE COLLECT PERSONAL DATA, THE TYPES OF PERSONAL DATA WE COLLECT AND THE PURPOSES FOR WHICH PERSONAL DATA IS COLLECTED sections above, we may collect personal information from the following sources:
The table below identifies the categories of personal information (as defined by the CCPA) we have collected about consumers, as well as how we have sold or disclosed for a business purpose such information. For more information about the business and commercial purposes for which we collect, use and disclose personal information, please see the WHEN WE COLLECT PERSONAL DATA; THE TYPES OF PERSONAL DATA WE COLLECT AND THE PURPOSES FOR WHICH PERSONAL DATA IS COLLECTED; and the HOW WE SHARE INFORMATION WITHIN WISE AND WITH OUR SERVICE PROVIDERS, REGULATORS AND OTHER THIRD PARTIES sections above.
Under the CCPA, a “sale” includes disclosing or making personal information available to a third party, in exchange for monetary compensation or some other value or benefit. While we do not disclose personal information in exchange for monetary compensation, we may make certain categories of personal information available in order to receive certain benefits or services, such as when we make browsing information available to third party ad companies (through third party tags on our Sites) in order to improve and measure our ad campaigns and reach users with more relevant ads and content.
We collect various categories of personal information about consumers, as outlined in the CCPA. This data may be used or disclosed for a variety of business- or commercial-related purposes.
When we collect personal data, we will provide clear disclosure on the types of data we are collecting, as well as how it is being used and disclosed. Generally, the types of data we collect includes:
We may make certain categories of personal information available to third parties, such as when we make browsing information available to third party advertising companies (through third party tags on our Sites), in order to improve and measure our ad campaigns and deliver more relevant ads and content to users.
We do not sell any personal information in exchange for monetary compensation; however, we may make certain categories of personal information available to third parties in exchange for benefits or services.