FAQ

Frequently Asked Questions

I am unsure about waste streams are generated at the service facility?

1. • Call us WISE at (888) 365-1667 or fill out our Get a Quote form. We’ll contact you to schedule an initial consultation to help determine your waste streams within 24 hrs or less.

How long can medical waste be stored before pickup?

1. • Depending on the type of medical waste can be stored on site anywhere from 5 to 90 days. For more information, email us or call (888) 365-1667.

Can a service facility use their own medical waste containers?

1. • Yes, you can use your own containers that meet regulations.

Does WISE service a specific area?

1. • We are a national company and can service most locations within the US.

Does WISE offer residential waste services?

1. • Yes, though rules and regulations may vary by state. Please contact us via email or call at (888) 365-1667 for more details.

Does WISE have mailback programs for medical waste?

1. • Yes, but rules and regulations may vary by state. Please email us or call (888) 365-1667 for further details.

How may I schedule a medical waste pickup?

1. • Schedule a service via our website, send an email, or call us at (888) 365-1667.

How may I schedule a pickup for non-regulated medical waste?

1. • Identify your waste type, then request a pickup through our website, via email, or by calling (888) 365-1667.

What if I missed a scheduled service and/or forget to pack medical waste for pick up?

1. • No problem. You can reschedule a service through our website, via email, or by calling (888) 365-1667.

What if my service technician doesn’t show up?

1. • Due to unforeseen circumstances, your service may be rescheduled automatically. Let us know as soon as possible by emailing or calling (888) 365-1667.

Can I temporarily increase my pickup frequency?

1. • Yes, please allow 3-5 business days for route scheduling adjustments.

Can I manage my account information online?

1. • Yes, you can manage your account through our client portal.

Who keeps records of my manifest reports?

1. • Each generator is required to maintain their own manifest records under federal regulations.

How long should I keep my manifest reports?

1. • Manifest reports need to be kept for three years.

Where can I find my manifest reports?

1. • Download them directly from your client portal.

Does WISE provide monthly or annual reports?

1. • WISE does not currently provide monthly/annual reports. If needed, please submit a request via email.

What other services does WISE offer?

1. • We provide managed waste solutions for universal waste, e-waste, shredding, cannabis, and more, including online compliance training and certification. Check out our service pages for more information.
   • We offer medical textile, linens and laundering services; in addition to medical waste containers.

How do I sign up for WISE’s compliance online regulatory training program?

1. • Submit your request via email, and we will contact you to set up your account.

Where is the online training sign-in?

1. • The online training portal is available under “SIGN IN” or directly on the Compliance service page.

What training programs do you offer?

• OSHA Compliance Program & Electronic Manifest Program: MSDS – The complete MSDS database CFR – The complete CFR database ICD-9 – The complete ICD-9  database ICD-10 – The complete ICD-10 database ICD-9 to ICD-10 Conversion – The  ICD-9 to ICD-10 conversion program Safety Plans – The complete set of Safety Plans  Safety Audits – The complete set of Safety Audits Training –training programs

What is DOT training?

1. • The Department of Transportation requires medical waste generators, haulers, etc., to complete annual training for safety handling and manifest purposes.  It is each medical waste generator’s own responsibility and obligation to know what applicable laws and  regulations they are required to meet.

How can I get additional training credits?

1. • Additional credits can be purchased through the online training portal.

What if I miss my training deadline?

1. • Please contact your account administrator to make sure your training session is still available.

How can I get a copy of current and past invoices?

1. • Invoices can be downloaded directly from your client portal.

Can I pay my bill online?

1. • Yes, you can pay your bill online or use the ACH payment authorization form.

How do I set up automatic bill payments?

1. • Set up automatic payments online or use the ACH payment authorization form.

I have an accounting question. How do I get more information?

1. • Call WISE at (888) 365-1667 or send us an email at customer.service@wisexpert.com.

Does WISE have any initiatives that protect the environment?

1. • WISE uses innovative technology and energy conservation to protect the environment. We are a paperless company and offer eco-friendly waste management solutions to reduce environmental impact.