You need waste services, but are not sure what types of waste streams you have.
Call WISE at (888) 365-1667 or use our Get a Quote form and we can call you to schedule an initial consultation where we can help you determine what waste streams you have.
Do you service our area?
We are a national company, and can service most locations in the US.
Do you provide residential waste services?
Yes, however, depending on what state you live in, the rules and regulations may vary. Please send an email or you can give us a call at (888) 365-1667 for further information.
How do I schedule a medical waste pickup service?
You can schedule a service directly from our website, send an email or you can give us a call at (888) 365-1667.
I have non-regulated medical waste that needs to be disposed of, how do I schedule this waste pickup?
Please identify what type of waste you have, and can request a pickup service directly from our website, send an email or you can give us a call at (888) 365-1667.
What services does WISE offer other than disposal of medical waste?
WISE offers waste solutions for universal waste, e-waste, shredding, cannabis, and more including online compliance training and certification.
Do you offer mailback programs for medical waste streams?
Yes, however, depending on what state you live in, the rules and regulations may vary. Please send an email or you can give us a call at (888) 365-1667 for further information.
Can I use my own medical waste containers?
Yes, you are welcomed to use your own containers.
I missed the scheduled service, how do I reschedule?
Don’t worry. We understand things can get busy, you can schedule a service directly from our website, send an email or you can give us a call at (888) 365-1667
My service technician never showed up, how do I reschedule?
Sometimes due to unforeseen circumstances such as weather/route traffic or delays – your service may be automatically rescheduled to the first available service day. If this ever happens, please let us know as soon as possible so we can confirm you are rescheduled. You can send us an email or you can give us a call at (888) 365-1667.
Can I increase my frequency temporarily due to increased census?
Yes, please allow 3 – 5 business days to allow for any additions to your route scheduling.
Who is responsible for record keeping my manifest reports?
Under federal rules and regulations, each generator is required to maintain their own manifest records.
How long do I need to keep my manifest reports?
Manifest reports need to be maintained for three years.
Where can I find my manifest reports?
All manifest reports can now be found and downloaded directly from your client portal.
How do I sign up for the WISE online training program?
You can submit your request via email and WISE would be happy to contact you to set up your online training account.
Where is the online training sign-in?
The online training portal can be found under “SIGN IN” or directly on the Compliance service page.
What is DOT training?
This is a Department of Transportation
How do I get additional training credits?
Additional credits can be purchased directly through the online training portal.
What happens if I don’t complete my training by the training deadline?
This is a soft-deadline imposed by your facility, and serves as a reminder to your management team to follow up and ensure you have completed your training.
How can I get a copy of current and past invoices?
All invoices can now be found and downloaded directly from your client portal.
Can I pay my bill online?
Yes, you can pay your bill online at (LINK) or you can use the ACH payment authorization form (LINK).
How do I set up automatic bill payments for my account?
You can set up automatic bill online at (LINK) or you can use the ACH payment authorization form (LINK).
I have an accounting question, how do I request further information?
You can call WISE at (888) 365-1667 or send us an email with any questions.
How does WISE protect the environment?
Our company seeks innovative ways to help us protect the environment with the help of technology and energy conservation. WISE is a completely paperless company, and we offer a variety of incentives to our staff and clients to help them protect the environment too. We create alternative and eco-friendly waste management solutions to help reduce the environmental impact of waste disposal.